Research Library

The City of Calgary Public Safety Anti-Racism Action Strategy aims to prevent and mitigate systemic racism and racialization in public safety and City programs and services. The strategy highlights the need to examine policies, bylaws, and legislation that regulate behaviors, statements, or decisions that cause or sustain racism and racialization. It also emphasizes the importance of community engagement in supporting The City’s efforts to become anti-racist. This Action Strategy is instrumental in the development of The City of Calgary Anti-Racism Strategic Plan 2023-2027, which provides an overview of strategic actions to create equitable and fair protection, treatment, and outcomes for all Calgarians by enhancing public safety, dignity, order, and peace. The City of Calgary Public Safety Anti-Racism Action Strategy aims to prevent and mitigate systemic racism and racialization in public safety and City programs and services. The strategy highlights the need to examine policies, bylaws, and legislation that regulate behaviors, statements, or decisions that cause or sustain racism and racialization. It also emphasizes the importance of community engagement in supporting The City’s efforts to become anti-racist. This Action Strategy is instrumental in the development of The City of Calgary Anti-Racism Strategic Plan 2023-2027, which provides an overview of strategic actions to create equitable and fair protection, treatment, and outcomes for all Calgarians by enhancing public safety, dignity, order, and peace.
This publication has no Abstract to dispaly

This strategy outlines the City of Calgary’s commitment to creating a racially-just community. It emphasizes the importance of collective anti-racism work, organizational stamina, anti-racist leadership, and intentional centering of the lived experiences of Indigenous, Black, and diverse Racialized employees. The strategy also highlights the need for a focused approach to address the root causes of systemic racism and oppression. It emphasizes accountability as a public service organization and aims to embed it into the change process. Overall, this strategy serves as a roadmap for the City of Calgary’s efforts towards creating an inclusive and equitable community for all its residents. This strategy outlines the City of Calgary’s commitment to creating a racially-just community. It emphasizes the importance of collective anti-racism work, organizational stamina, anti-racist leadership, and intentional centering of the lived experiences of Indigenous, Black, and diverse Racialized employees. The strategy also highlights the need for a focused approach to address the root causes of systemic racism and oppression. It emphasizes accountability as a public service organization and aims to embed it into the change process. Overall, this strategy serves as a roadmap for the City of Calgary’s efforts towards creating an inclusive and equitable community for all its residents.
This publication has no Abstract to dispaly

This comprehensive overview of available services, gaps and needs of immigrants and refugees in Calgary offers insights into the challenges and opportunities faced by newcomers in accessing services. The report delves into the initial conditions, focusing on immigration trends, government involvement, and the role of private sector funders. It also explores the structure and governance of the immigrant-serving sector. The findings highlight the need for improved collaboration, increased funding, and enhanced accountability measures to ensure effective service delivery. This comprehensive overview of available services, gaps and needs of immigrants and refugees in Calgary offers insights into the challenges and opportunities faced by newcomers in accessing services. The report delves into the initial conditions, focusing on immigration trends, government involvement, and the role of private sector funders. It also explores the structure and governance of the immigrant-serving sector. The findings highlight the need for improved collaboration, increased funding, and enhanced accountability measures to ensure effective service delivery.
This publication has no Abstract to dispaly

Underpinned by neoliberal rationalities, the contractual relationship between government funders and immigrant-serving organisations (ISOs) has led these agencies to promote neoliberal values of competition in the business market, prioritising quantity over quality in their services in order to secure government funding. Informed by Foucault’s concept of governmentality as its theoretical framework and institutional ethnography (IE) as its methodology, our study investigates the work experiences of 18 immigrant settlement workers (ISWs) at three ISOs in western Canada. This study identifies how following an outcomes-driven evaluation approach, as required by the federal government, produces a series of textually mediated accountabilities, constructing translocal textual social relations that further coordinate and govern ISWs’ conduct in their local ISO workplaces. This evaluation approach, as analyzed in our study, is exercised as the technologies of ruling power, which is strengthened by the ruling of systems, workplace knowledge, social relations, and the governed-self, producing ideal ISWs who are self-accountable, self-regulated, adaptable, and productive. This process of making ideal ISWs legitimises ISWs’ apparatus role in reinforcing technologies of ruling power from the individual, organisational and institutional perspectives to better serve the agenda of the state. Underpinned by neoliberal rationalities, the contractual relationship between government funders and immigrant-serving organisations (ISOs) has led these agencies to promote neoliberal values of competition in the business market, prioritising quantity over quality in their services in order to secure government funding. Informed by Foucault’s concept of governmentality as its theoretical framework and institutional ethnography (IE) as its methodology, our study investigates the work experiences of 18 immigrant settlement workers (ISWs) at three ISOs in western Canada. This study identifies how following an outcomes-driven evaluation approach, as required by the federal government, produces a series of textually mediated accountabilities, constructing translocal textual social relations that further coordinate and govern ISWs’ conduct in their local ISO workplaces. This evaluation approach, as analyzed in our study, is exercised as the technologies of ruling power, which is strengthened by the ruling of systems, workplace knowledge, social relations, and the governed-self, producing ideal ISWs who are self-accountable, self-regulated, adaptable, and productive. This process of making ideal ISWs legitimises ISWs’ apparatus role in reinforcing technologies of ruling power from the individual, organisational and institutional perspectives to better serve the agenda of the state.
This publication has no Abstract to dispaly

Accessible primary health care is essential for the health of immigrant populations in Canada. This study explored barriers to accessing care among a relatively less studied immigrant population group, Nepalese immigrant women, which will help effectively shape public policy and improve access to primary health care for the wider immigrant population in Canada. Community-engaged focus groups were conducted in Calgary, AB. The focus groups identified long wait times as a major barrier to receiving PHC services, along with lack of proficiency in English, lack of access to medical records, competing responsibilities and unfamiliarity with the Canadian healthcare system. Accessible primary health care is essential for the health of immigrant populations in Canada. This study explored barriers to accessing care among a relatively less studied immigrant population group, Nepalese immigrant women, which will help effectively shape public policy and improve access to primary health care for the wider immigrant population in Canada. Community-engaged focus groups were conducted in Calgary, AB. The focus groups identified long wait times as a major barrier to receiving PHC services, along with lack of proficiency in English, lack of access to medical records, competing responsibilities and unfamiliarity with the Canadian healthcare system.
This publication has no Abstract to dispaly

The EMCN Community Report for 2021-2022 highlights the organization’s efforts to enhance the quality of life for newcomers and all Canadians. The report covers a wide range of topics, including settlement services, employment programs, language services, and therapeutic programs. EMCN has been a key catalyst in positively shaping attitudes and behaviours towards newcomers, and the report showcases the organization’s core values, collaborations with other organizations, and initiatives such as the EMCN Refugee Donation Centre and the RISE Awards. The report also includes personal stories of individuals who have benefited from EMCN’s services, highlighting the impact that the organization has had on their lives. Overall, the EMCN Community Report for 2021-2022 provides a comprehensive overview of the organization’s work and its commitment to building a more inclusive and welcoming community. The EMCN Community Report for 2021-2022 highlights the organization’s efforts to enhance the quality of life for newcomers and all Canadians. The report covers a wide range of topics, including settlement services, employment programs, language services, and therapeutic programs. EMCN has been a key catalyst in positively shaping attitudes and behaviours towards newcomers, and the report showcases the organization’s core values, collaborations with other organizations, and initiatives such as the EMCN Refugee Donation Centre and the RISE Awards. The report also includes personal stories of individuals who have benefited from EMCN’s services, highlighting the impact that the organization has had on their lives. Overall, the EMCN Community Report for 2021-2022 provides a comprehensive overview of the organization’s work and its commitment to building a more inclusive and welcoming community.
This publication has no Abstract to dispaly

Canada’s National Housing Strategy (2017) identifies LGBTQ2 people and newcomers (including refugees) as vulnerable groups within Canada’s housing system. Members of each group are known to experience significant barriers to housing in Canada. However, the unique experiences of LGBTQ refugees—who fall into both groups—have yet to be investigated. This thesis asks: To what extent are LGBTQ refugees able to access safe, stable and affordable housing in Alberta, Canada? Interviews and policy analysis found that LGBTQ refugees do not have adequate access to safe, stable and affordable housing in the province. They continue to experience significant barriers related to affordability, social housing supply, and discrimination, among other factors. Policy recommendations are also included in this thesis. Canada’s National Housing Strategy (2017) identifies LGBTQ2 people and newcomers (including refugees) as vulnerable groups within Canada’s housing system. Members of each group are known to experience significant barriers to housing in Canada. However, the unique experiences of LGBTQ refugees—who fall into both groups—have yet to be investigated. This thesis asks: To what extent are LGBTQ refugees able to access safe, stable and affordable housing in Alberta, Canada? Interviews and policy analysis found that LGBTQ refugees do not have adequate access to safe, stable and affordable housing in the province. They continue to experience significant barriers related to affordability, social housing supply, and discrimination, among other factors. Policy recommendations are also included in this thesis.
This publication has no Abstract to dispaly

Available evidence in Canada suggests children born to immigrants face a greater risk of poor mental health outcomes. However, these comparisons often mask important ethno-racial differences in mental health risks and outcomes among immigrant populations. Recent evidence suggests African immigrant children have some of the poorest social and mental health outcomes in Canada. Despite this awareness, research has yet to identify community-based strategies for addressing the stressors underpinning such outcomes. This study used data obtained from focus groups with African immigrant parents in Edmonton, AB and surrounding towns to identify child mental health stressors and child mental health promotion strategies in the African immigrant community. Available evidence in Canada suggests children born to immigrants face a greater risk of poor mental health outcomes. However, these comparisons often mask important ethno-racial differences in mental health risks and outcomes among immigrant populations. Recent evidence suggests African immigrant children have some of the poorest social and mental health outcomes in Canada. Despite this awareness, research has yet to identify community-based strategies for addressing the stressors underpinning such outcomes. This study used data obtained from focus groups with African immigrant parents in Edmonton, AB and surrounding towns to identify child mental health stressors and child mental health promotion strategies in the African immigrant community.
This publication has no Abstract to dispaly

Sport participation is popularly constructed as a key aspect of integration for newcomers into their new countries of residence. These claims, however, are critiqued by sport and migration researchers. While newcomer sport participation is receiving increasing scholarly interest, lived experiences of newcomers in introductory winter sport programmes and the (in)efficacy of such programmes remains underexplored. Winter sports hold a central place within Canadian culture and identity, making the intersection between winter sport, immigration, integration, and Canadian identity a timely topic of investigation. This thesis explored the realities of designing and implementing introductory winter sport programmes as well as the lived experiences of newcomer participants in Calgary, AB. First, six Canadian Intro to Sport programmes in Calgary involving newcomers were examined. Results from this study were incorporated into designing the WinSport Newcomers Programme (WNP) in WinSport Canada Olympic Park in Calgary, AB. The WNP is an intersectoral community partnership comprising sport administrators, settlement service practitioners from three separate organizations, and me. I adopted a qualitative case study research design to explore the lived experiences of WNP participants and their parents as well as the (in)efficacy of the WNP as an intersectoral community partnership. Results illuminated the value of winter sport participation for newcomers to Canada as well as various challenges facing the sustainability of newcomer winter sport participation. The WNP represents a maturing intersectoral community partnership that has excelled at introducing newcomers to Canadian winter sports. Yet, various weaknesses (e.g., collaborators negotiating job-related time pressures) are obstructing the collaboration’s effectiveness. Together, the results critique and identify shortcomings in newcomer introductory winter sport programmes, while also offering important insights into how newcomer introductory winter sport programmes may be designed to foster positive outcomes. Sport participation is popularly constructed as a key aspect of integration for newcomers into their new countries of residence. These claims, however, are critiqued by sport and migration researchers. While newcomer sport participation is receiving increasing scholarly interest, lived experiences of newcomers in introductory winter sport programmes and the (in)efficacy of such programmes remains underexplored. Winter sports hold a central place within Canadian culture and identity, making the intersection between winter sport, immigration, integration, and Canadian identity a timely topic of investigation. This thesis explored the realities of designing and implementing introductory winter sport programmes as well as the lived experiences of newcomer participants in Calgary, AB. First, six Canadian Intro to Sport programmes in Calgary involving newcomers were examined. Results from this study were incorporated into designing the WinSport Newcomers Programme (WNP) in WinSport Canada Olympic Park in Calgary, AB. The WNP is an intersectoral community partnership comprising sport administrators, settlement service practitioners from three separate organizations, and me. I adopted a qualitative case study research design to explore the lived experiences of WNP participants and their parents as well as the (in)efficacy of the WNP as an intersectoral community partnership. Results illuminated the value of winter sport participation for newcomers to Canada as well as various challenges facing the sustainability of newcomer winter sport participation. The WNP represents a maturing intersectoral community partnership that has excelled at introducing newcomers to Canadian winter sports. Yet, various weaknesses (e.g., collaborators negotiating job-related time pressures) are obstructing the collaboration’s effectiveness. Together, the results critique and identify shortcomings in newcomer introductory winter sport programmes, while also offering important insights into how newcomer introductory winter sport programmes may be designed to foster positive outcomes.
This publication has no Abstract to dispaly

This report contains the assessment done by Constellation Consulting Group to assess the impact of service delivery mode on client satisfaction and therapy outcomes provided by CCIS during COVID. The main goal is to capture learnings about client preferences and service outcomes. This report contains the assessment done by Constellation Consulting Group to assess the impact of service delivery mode on client satisfaction and therapy outcomes provided by CCIS during COVID. The main goal is to capture learnings about client preferences and service outcomes.
This publication has no Abstract to dispaly