Abstract
This report contains the assessment done by Constellation Consulting Group to assess the impact of service delivery mode on client satisfaction and therapy outcomes provided by CCIS during COVID. The main goal is to capture learnings about client preferences and service outcomes.
Publication Date: 1/1/2022
Publication Type: Report
Notes
Key recommendations
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Maintain a blended form of service delivery, offering both online and in-person options for clients
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Use ongoing feedback to determine impacts of each type of service delivery
Key findings
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Compared to before restrictions, 11% more clients used online therapy delivery.
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76% of clients needed an interpreter for therapy sessions, but online delivery resulted in a decrease in clients needing an interpreter, which could be due to increased barriers to accessing these services
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When compared to in-person service delivery, less online clients indicated having met their goals after receiving therapy
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Most (84%) of participants indicated that brief therapy helped with wellbeing, and had decreased symptoms of trauma
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Though clients believed online therapy was more convenient, they also indicated that it was harder to connect with therapists online
Community organizations
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Constellation Consulting Group
