Notes
Future research / gaps identified: n/a
Integration timeline: not defined
Key findings:
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Front-line staff identified 6 key priorities to improve their experience in the Language Training program: a) stability of employment, b) professional development opportunities, c) general workplace culture, d) atmosphere and sense of employee belonging, e) health and retirement benefits, f) compensation benefits such as salary rates and structures.
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The current funding environment for the Language Training program is a significant challenge, as it impacts compensation, mental health, wellbeing, and professional growth and stability of front-line staff.
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Front-line staff have had to adapt to new technologies and build online supports for their clients, while also supporting newcomers who have digital literacy issues and barriers in accessing technology.
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Management and leadership play a critical role in implementing and emulating best practices for their staff in all areas, such as constructive feedback, professional growth and advancement, and conflict resolution.
Key populations: front-line workers and newcomer clients of language training services in the prairie provinces
Key recommendations:
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Develop a more nuanced approach to support the intersecting needs and realities of Language Training staff.
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Advocate on behalf of the Language Training program to funders to evolve policies and implement best practices based on evidence-based research and data collected from front-line staff.
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Create structural change to address the identified priorities of front-line staff and improve staff experience and wellbeing.
Location:
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Alberta
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Saskatchewan
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Manitoba
Community organizations: AAISA
