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Meeting the settlement and integration needs of highly skilled economic immigrants: The role of Gateway Alberta in enhancing newcomer settlement and integration services in Calgary

About one in five Canadians is a former immigrant. In 2019, Canada welcomed over 340,000 permanent residents, 43,000 of whom came to Alberta.2 Starting in 2021, Canada proposes an ambitious plan to welcome even more permanent residents to Canada, increasing Canada’s population by more than 1 per cent every year for the next three years. Newcomers are an integral part of Canada; they support the local economy in towns and cities across the country by filling employment gaps and contributing their knowledge, skills and experiences to the community. Educated, skilled economic newcomers allow Canada to build its future economic capacity to address a shrinking labour force in the country. To help newcomers integrate in Canada, achieve their full potential and participate in the labour market and in society, the Government of Canada supports newcomers through settlement and integration services. The Settlement Program is characterized by a public-private partnership between the Department of Immigration, Refugees and Citizenship Canada (IRCC), provinces and territories, municipalities and many partner organizations. Settlement services are delivered by a network of local organizations and service providers to all newcomers arriving in Canada, removing barriers to their full participation in life and work in Canada and providing them with the tools needed for a smooth and fast integration into their new home – Canada. To evaluate the success of its Settlement Program, the IRCC developed a Performance Measurement Strategy. The Strategy outlines some immediate and intermediate desired outcomes of newcomer settlement and integration, including newcomers’ labour market participation and income, their ability to use the official languages, their uptake of services, participation in the community and the program’s ability to meet and adapt to their needs. To measure the level of integration by newcomers and estimate the direct and measurable outputs of program delivery, the government often uses proxy variables (such as service uptake, naturalization rate, labour market indicators and newcomers’ own sense of belonging). The introduction of Express Entry system in 2015 changed the way Canada selects immigrants. Canada now prioritizes younger, educated individuals with work experience, strong English or French language skills and the ability to integrate in Canada. These immigrants have high human capital (intangible personal attributes such as knowledge, skills, training and experience). These highly-educated skilled economic newcomers prioritize employment integration above all in the hopes of putting their knowledge, education and skills into use upon arrival in Canada. However, once in Canada, many skilled economic immigrants struggle to quickly and effectively integrate economically. This varied economic integration occurs in part because Canada’s Settlement Program is slow to respond to the needs of high skilled economic immigrants. Additional opportunities of on-the job training and improvements to the system of professional accreditation would allow newcomers to contribute their knowledge and skills to the Canadian society while enhancing their skills and easing their integration. To achieve this, settlement services must be made more accessible for all types of newcomers by offering services much sooner in the immigration process and expanding the eligibility criteria for services beyond permanent residents to include temporary residents and naturalized Canadians. To understand newcomer integration from a local perspective, I address settlement and integration services in Calgary, Alberta. As a result of the COVID-19 pandemic and a cooling off of the natural resources market, the city is experiencing unemployment levels much higher than the national average. Newcomers in Calgary are especially impacted by the recession as they tend to experience higher rates of unemployment and underemployment. With the economy predicted to be sluggish for the next few years, settlement programs are more important than ever, especially as the Government of Canada prepares to welcome over 400,000 of newcomers annually until at least 2023, some of whom will arrive in Calgary. Afterwards, I also give a preliminary overview and evaluation of the Alberta Gateway Project. About one in five Canadians is a former immigrant. In 2019, Canada welcomed over 340,000 permanent residents, 43,000 of whom came to Alberta.2 Starting in 2021, Canada proposes an ambitious plan to welcome even more permanent residents to Canada, increasing Canada’s population by more than 1 per cent every year for the next three years. Newcomers are an integral part of Canada; they support the local economy in towns and cities across the country by filling employment gaps and contributing their knowledge, skills and experiences to the community. Educated, skilled economic newcomers allow Canada to build its future economic capacity to address a shrinking labour force in the country. To help newcomers integrate in Canada, achieve their full potential and participate in the labour market and in society, the Government of Canada supports newcomers through settlement and integration services. The Settlement Program is characterized by a public-private partnership between the Department of Immigration, Refugees and Citizenship Canada (IRCC), provinces and territories, municipalities and many partner organizations. Settlement services are delivered by a network of local organizations and service providers to all newcomers arriving in Canada, removing barriers to their full participation in life and work in Canada and providing them with the tools needed for a smooth and fast integration into their new home – Canada. To evaluate the success of its Settlement Program, the IRCC developed a Performance Measurement Strategy. The Strategy outlines some immediate and intermediate desired outcomes of newcomer settlement and integration, including newcomers’ labour market participation and income, their ability to use the official languages, their uptake of services, participation in the community and the program’s ability to meet and adapt to their needs. To measure the level of integration by newcomers and estimate the direct and measurable outputs of program delivery, the government often uses proxy variables (such as service uptake, naturalization rate, labour market indicators and newcomers’ own sense of belonging). The introduction of Express Entry system in 2015 changed the way Canada selects immigrants. Canada now prioritizes younger, educated individuals with work experience, strong English or French language skills and the ability to integrate in Canada. These immigrants have high human capital (intangible personal attributes such as knowledge, skills, training and experience). These highly-educated skilled economic newcomers prioritize employment integration above all in the hopes of putting their knowledge, education and skills into use upon arrival in Canada. However, once in Canada, many skilled economic immigrants struggle to quickly and effectively integrate economically. This varied economic integration occurs in part because Canada’s Settlement Program is slow to respond to the needs of high skilled economic immigrants. Additional opportunities of on-the job training and improvements to the system of professional accreditation would allow newcomers to contribute their knowledge and skills to the Canadian society while enhancing their skills and easing their integration. To achieve this, settlement services must be made more accessible for all types of newcomers by offering services much sooner in the immigration process and expanding the eligibility criteria for services beyond permanent residents to include temporary residents and naturalized Canadians. To understand newcomer integration from a local perspective, I address settlement and integration services in Calgary, Alberta. As a result of the COVID-19 pandemic and a cooling off of the natural resources market, the city is experiencing unemployment levels much higher than the national average. Newcomers in Calgary are especially impacted by the recession as they tend to experience higher rates of unemployment and underemployment. With the economy predicted to be sluggish for the next few years, settlement programs are more important than ever, especially as the Government of Canada prepares to welcome over 400,000 of newcomers annually until at least 2023, some of whom will arrive in Calgary. Afterwards, I also give a preliminary overview and evaluation of the Alberta Gateway Project.
This publication has no Abstract to dispaly

Understanding the Lived Experiences and Financial Realities of Older Immigrants

This article examines the financial literacy of older immigrants in Canada. Older immigrants experience multiple forms of financial exclusion rooted in the intersections between age, race, gender, immigration, and labour history. While the existing literature notes how immigrants are more likely to be unbanked because of structural barriers such as inaccessible services and language barriers, few studies have explored how older immigrants discuss their experiences and financial conditions. This paper explores the experiences of financial literacy among older immigrants in Calgary, Alberta through in-depth interviews and photographs taken by participants. We discuss the lived experiences and financial realities among older immigrants, how they perceive challenges to financial literacy as well as coping strategies. Themes focus on the ways in which histories of immigration and labour impact their financial security in later life. Photographs generated offer service providers and policy makers opportunities to think about and engage in interventions that better tackle issues of financial insecurity and inequality among older immigrants. This article examines the financial literacy of older immigrants in Canada. Older immigrants experience multiple forms of financial exclusion rooted in the intersections between age, race, gender, immigration, and labour history. While the existing literature notes how immigrants are more likely to be unbanked because of structural barriers such as inaccessible services and language barriers, few studies have explored how older immigrants discuss their experiences and financial conditions. This paper explores the experiences of financial literacy among older immigrants in Calgary, Alberta through in-depth interviews and photographs taken by participants. We discuss the lived experiences and financial realities among older immigrants, how they perceive challenges to financial literacy as well as coping strategies. Themes focus on the ways in which histories of immigration and labour impact their financial security in later life. Photographs generated offer service providers and policy makers opportunities to think about and engage in interventions that better tackle issues of financial insecurity and inequality among older immigrants.
This publication has no Abstract to dispaly

The availability of pharmacists with Additional Prescribing Authorization in relation to the distribution of vulnerable populations – A cross-sectional study

For vulnerable patients (immigrants or those with low income), it is crucial for pharmacists to be accessible to allow patients benefit from pharmacists’ advanced services, such as independent prescribing. This research examines the geographical relationship between Alberta pharmacists with Additional Prescribing Authorization (APA) and a neighbourhood’s proportion of vulnerable populations. Our research shows that high income areas estimated to have 0.44 more APA pharmacists. Similarly, areas with the highest number of recent immigrants were estimated to have 0.66 more APA pharmacists than other aggregated dissemination areas. A sizable proportion of the Alberta population still does not have access to a pharmacist with APA, and those with APA seem to concentrate in areas with higher income and higher proportions of the population who are immigrants. Future research should examine the utilization of expanded scope of practice in relation to the distribution of vulnerable populations. For vulnerable patients (immigrants or those with low income), it is crucial for pharmacists to be accessible to allow patients benefit from pharmacists’ advanced services, such as independent prescribing. This research examines the geographical relationship between Alberta pharmacists with Additional Prescribing Authorization (APA) and a neighbourhood’s proportion of vulnerable populations. Our research shows that high income areas estimated to have 0.44 more APA pharmacists. Similarly, areas with the highest number of recent immigrants were estimated to have 0.66 more APA pharmacists than other aggregated dissemination areas. A sizable proportion of the Alberta population still does not have access to a pharmacist with APA, and those with APA seem to concentrate in areas with higher income and higher proportions of the population who are immigrants. Future research should examine the utilization of expanded scope of practice in relation to the distribution of vulnerable populations.
This publication has no Abstract to dispaly

Transition to remote program delivery: Internal study April 2020

Beginning in April, 2020, The Immigrant Education Society conducted an internal study on staff and student reactions to the transition to remote services delivery precipitated by the COVID19 Pandemic. This consists of a preliminary survey deployed by the Research and Program Development Department, and the compilation of independently developed surveys deployed in June by the Language Instruction for Newcomers to Canada (LINC) department and the Human Resources department. The analysis of the raw survey data was conducted by the Research and Program Development department. This document encompasses results from the Human Resources and LINC surveys. Beginning in April, 2020, The Immigrant Education Society conducted an internal study on staff and student reactions to the transition to remote services delivery precipitated by the COVID19 Pandemic. This consists of a preliminary survey deployed by the Research and Program Development Department, and the compilation of independently developed surveys deployed in June by the Language Instruction for Newcomers to Canada (LINC) department and the Human Resources department. The analysis of the raw survey data was conducted by the Research and Program Development department. This document encompasses results from the Human Resources and LINC surveys.
This publication has no Abstract to dispaly

Dual-language books: Enhancing engagement and language awareness

This study in Calgary, AB explored how dual-language books (DLBs) can foster literacy instruction and learner engagement through language awareness. Canada’s changing demographics have resulted in mother tongue diversity and many urban schools identifying at least 25% of students as being English language learners, making it crucial to include a mix of languages in classroom interactions to engage all learners. The case study combined prereading linguistic prompts with a reading of 10 DLBs, one each week, by guest readers in Urdu, Tagalog, and Spanish, alongside the teacher reading in English. Video recordings and surveys collected data on the teacher’s, guest readers’, and learners’ reflections on the experience. Findings indicate that regardless of the learners’ linguistic heritage or English language competence, the DLBs offered a unique support for literacy engagement while fostering a focus on language awareness, reading strategies, and higher order engagement with text. This study in Calgary, AB explored how dual-language books (DLBs) can foster literacy instruction and learner engagement through language awareness. Canada’s changing demographics have resulted in mother tongue diversity and many urban schools identifying at least 25% of students as being English language learners, making it crucial to include a mix of languages in classroom interactions to engage all learners. The case study combined prereading linguistic prompts with a reading of 10 DLBs, one each week, by guest readers in Urdu, Tagalog, and Spanish, alongside the teacher reading in English. Video recordings and surveys collected data on the teacher’s, guest readers’, and learners’ reflections on the experience. Findings indicate that regardless of the learners’ linguistic heritage or English language competence, the DLBs offered a unique support for literacy engagement while fostering a focus on language awareness, reading strategies, and higher order engagement with text.
This publication has no Abstract to dispaly

Cultural Brokering with Syrian Refugee Families with Young Children: An Exploration of Challenges and Best Practices in Psychosocial Adaptation

This study examined the challenges and critical psychosocial needs of Syrian refugee families with young children in Western Canada. It also looked at the role of cultural brokering in facilitating their psychosocial adaptation. Results reveal that Syrian families struggled with feeling safe and secure in Canada, adjusting to the changing roles in the family, and trying to find meaning in their lives. These struggles were attributed to families’ overall challenges navigating various domains of integration (i.e., health, social services, and education), resulting in a heavy reliance on cultural brokers for social linking and bonding activities, including connecting families to needed supports and helping family members build relationships with one another. This study provides evidence for the use of both of these frameworks in further studies involving Syrian refugee populations; they proved useful for understanding how families, over time, can develop necessary skills to engage on their own in linking activities with various Canadian institutions and bridging activities with communities at large. This study examined the challenges and critical psychosocial needs of Syrian refugee families with young children in Western Canada. It also looked at the role of cultural brokering in facilitating their psychosocial adaptation. Results reveal that Syrian families struggled with feeling safe and secure in Canada, adjusting to the changing roles in the family, and trying to find meaning in their lives. These struggles were attributed to families’ overall challenges navigating various domains of integration (i.e., health, social services, and education), resulting in a heavy reliance on cultural brokers for social linking and bonding activities, including connecting families to needed supports and helping family members build relationships with one another. This study provides evidence for the use of both of these frameworks in further studies involving Syrian refugee populations; they proved useful for understanding how families, over time, can develop necessary skills to engage on their own in linking activities with various Canadian institutions and bridging activities with communities at large.
This publication has no Abstract to dispaly

Reflections on the Development of L2 Pronunciation Research in Canada

This is an interview. Tracey Derwing and Ron Thomson reflect on the growth of Canadian second language (L2) pronunciation research from the early 1990s onward. In the early 1980s, little empirical research existed to inform pronunciation pedagogy, despite an influx of Vietnamese refugees, many of whom needed help with intelligibility. It was serendipity that linguistics students from the University of Alberta were teaching in an ESL program; their employer assigned them stand-alone pronunciation classes. Upon graduating, Tracey Derwing and Murray Munro probed L2 pronunciation issues extensively. Initially they found it difficult to publish, because journals could not identify suitable reviewers. Eventually, however, they garnered grants, hired students, and met like-minded colleagues. Graduate students from several universities have pursued pronunciation-related studies, extending our knowledge of pronunciation instruction (PI) and laying the foundation for second and third waves of researchers. Positive team dynamics and sustained scientific curiosity have established Canada as a dominant force in empirical pronunciation research. This is an interview. Tracey Derwing and Ron Thomson reflect on the growth of Canadian second language (L2) pronunciation research from the early 1990s onward. In the early 1980s, little empirical research existed to inform pronunciation pedagogy, despite an influx of Vietnamese refugees, many of whom needed help with intelligibility. It was serendipity that linguistics students from the University of Alberta were teaching in an ESL program; their employer assigned them stand-alone pronunciation classes. Upon graduating, Tracey Derwing and Murray Munro probed L2 pronunciation issues extensively. Initially they found it difficult to publish, because journals could not identify suitable reviewers. Eventually, however, they garnered grants, hired students, and met like-minded colleagues. Graduate students from several universities have pursued pronunciation-related studies, extending our knowledge of pronunciation instruction (PI) and laying the foundation for second and third waves of researchers. Positive team dynamics and sustained scientific curiosity have established Canada as a dominant force in empirical pronunciation research.
This publication has no Abstract to dispaly

Occupational Health and Safety for Migrant Domestic Workers in Canada: Dimensions of (Im)mobility

This study examines the occupational health and safety experiences of migrant workers employed as live-in caregivers in Fort McMurray, Alberta, Canada. We identified four categories of common occupational hazards, including fatigue, psychosocial stress, physical hazards, and exposure to harassment and abuse. These hazards are systemic and difficult to remedy because of systems and policy issues that include: debts to private recruiters, federal migration policies, precarious legal status, the volatile nature of the oil and gas economy, and the complex work conditions of working and living in their employers’ private homes. To address this issue, several changes need to be made: Occupational Health and Safety (OHS) education targeting caregivers needs to include a clear explanation of caregiver rights; employers of caregivers need to be educated about OHS; government OHS need to include information about anti-racist approaches; caregivers need to be added to the OHS Code; increased inspections of workplaces need to be performed; changes are needed to the Live-in Caregiver Program (LCP) at the federal level. This study examines the occupational health and safety experiences of migrant workers employed as live-in caregivers in Fort McMurray, Alberta, Canada. We identified four categories of common occupational hazards, including fatigue, psychosocial stress, physical hazards, and exposure to harassment and abuse. These hazards are systemic and difficult to remedy because of systems and policy issues that include: debts to private recruiters, federal migration policies, precarious legal status, the volatile nature of the oil and gas economy, and the complex work conditions of working and living in their employers’ private homes. To address this issue, several changes need to be made: Occupational Health and Safety (OHS) education targeting caregivers needs to include a clear explanation of caregiver rights; employers of caregivers need to be educated about OHS; government OHS need to include information about anti-racist approaches; caregivers need to be added to the OHS Code; increased inspections of workplaces need to be performed; changes are needed to the Live-in Caregiver Program (LCP) at the federal level.
This publication has no Abstract to dispaly

Pathways for Refugees’ Descent into Homelessness in Edmonton, Alberta: the Urgent Need for Policy and Procedural Change

This study investigated how refugees in Edmonton, Alberta descend into homelessness. We conducted interviews with 19 adult refugees from Afghanistan, Congo, Ethiopia, Iraq, Pakistan, Rwanda, Somalia, Sudan, and Syria. All of them experienced homelessness after their arrival. We also did focus groups with housing support workers. These conversations helped us to identify several types of critical incidents that can lead refugees to become homeless after migration. These incidents are: (a) abandonment by or conflict with their sponsor(s), (b) abandonment by settlement counsellors/housing case workers, (c) sudden rent increases, (d) discrimination by landlords or neighbors, and (e) property infestations. These incidents sometimes become paired with long waiting lists for subsidized housing and a lack of knowledge of Canada’s official languages and housing system. This combination create circumstances in which refugees are most likely to become homeless. This study also highlighted critical loopholes in immigration policy implementation. We argue that these loopholes need to be addressed as soon as possible to improve refugee housing outcomes. This study investigated how refugees in Edmonton, Alberta descend into homelessness. We conducted interviews with 19 adult refugees from Afghanistan, Congo, Ethiopia, Iraq, Pakistan, Rwanda, Somalia, Sudan, and Syria. All of them experienced homelessness after their arrival. We also did focus groups with housing support workers. These conversations helped us to identify several types of critical incidents that can lead refugees to become homeless after migration. These incidents are: (a) abandonment by or conflict with their sponsor(s), (b) abandonment by settlement counsellors/housing case workers, (c) sudden rent increases, (d) discrimination by landlords or neighbors, and (e) property infestations. These incidents sometimes become paired with long waiting lists for subsidized housing and a lack of knowledge of Canada’s official languages and housing system. This combination create circumstances in which refugees are most likely to become homeless. This study also highlighted critical loopholes in immigration policy implementation. We argue that these loopholes need to be addressed as soon as possible to improve refugee housing outcomes.
This publication has no Abstract to dispaly

“You Can’t Solve Precarity With Precarity.” The New Alberta Workers Program: An Interview With Jared Matsunaga-Turnbull, Executive Director of the Alberta Workers’ Health Centre

In January 2013, SSEC Canada Ltd. pled guilty to three charges under Alberta’s Occupational Health and Safety Act after two of its temporary foreign workers died and two more were seriously injured on the worksite. A fine of $1,225,000—the largest ever ordered in Alberta—was paid to the Alberta Law Foundation, which administered the funds to the Alberta Workers’ Health Centre to develop and provide the “New Alberta Workers program.” In this interview, Jared Matsunaga-Turnbull reflects on the program’s peer-to-peer Occupational Health and Safety workshops for new-to-Alberta workers to illustrate how “creative sentencing” (alternative method of prosecution) related to serious Occupational Health and Safety violation convictions can play out. He discusses what the team learned about the particular work and life context and related needs of new-to-Alberta workers that created challenges and prompted program changes throughout the three-year workshop period. Finally, Jared considers what is needed to meaningfully support new-to-Alberta workers going forward. In January 2013, SSEC Canada Ltd. pled guilty to three charges under Alberta’s Occupational Health and Safety Act after two of its temporary foreign workers died and two more were seriously injured on the worksite. A fine of $1,225,000—the largest ever ordered in Alberta—was paid to the Alberta Law Foundation, which administered the funds to the Alberta Workers’ Health Centre to develop and provide the “New Alberta Workers program.” In this interview, Jared Matsunaga-Turnbull reflects on the program’s peer-to-peer Occupational Health and Safety workshops for new-to-Alberta workers to illustrate how “creative sentencing” (alternative method of prosecution) related to serious Occupational Health and Safety violation convictions can play out. He discusses what the team learned about the particular work and life context and related needs of new-to-Alberta workers that created challenges and prompted program changes throughout the three-year workshop period. Finally, Jared considers what is needed to meaningfully support new-to-Alberta workers going forward.
This publication has no Abstract to dispaly